Need to reset your password for your CLGW account?
Your might know your CLGW account as “webmail”, or “Office 365 account”, or “Microsoft account”, or “computer account”.
This walkthrough will guide you through resetting your password (if you’ve enrolled in Self-Serve Password Reset).
You can begin the Password Reset for Microsoft process in two ways:
Password Reset for Microsoft Guide
1. Click on “Forgot my password” on the Microsoft login window.
OR
2. Go to: https://aka.ms/sspr
Both will take you to the next step.
In the email or username section (1.) enter your CLGW email address.
Type the characters that appear in the (2.) verification section into the (3.) “Characters in the picture” text entry box.
Click (4.) Next.
If you enter the wrong username or get the characters wrong, you will be required to repeat the last step and a new set of numbers and characters will be presented. Even after you have entered the new characters and confirmed, the warning will be there until you click Next and allow it to check.
Once you have successfully entered the challenge code, a prompt (1.) will appear that shows the last 2 digits of the phone number you used to register with self serve password reset.
You may choose to have a text or phone call sent to your phone number by selecting the radial buttons on the left.
Enter your phone number* in the textbox (2.)
Click Text (or call depending on your choice) to initiate a code being sent to your phone.
* This is the same phone number you used for Self-Serve Password Reset Enrollment.
Enter the code that has come to your phone in the verification code text box.
Click Next.
Note: if you wait too long, you may get an error. Repeat the previous instruction.
When successful, you will be redirected to a screen where you can enter a new password.
Fill out the password boxes with a new password, ensuring they match each other, and click Finish.
Important notes:
• You will be warned if the passwords do not match.
• You can view your password by clicking the ‘eye’ icon.
• Your new password needs to be unique.
• Do not share your password with anyone.
• Your password must meet a minimum requirement of:
o At least 8 characters in length
o Contains at least three of the following: uppercase letter, lowercase letter, a number, and a special character (like !*$#&%)
• Best practice: make your password as long as possible.
• Best practice: only accessing your CLGW account on trusted devices
You will receive the following message when you have successfully changed the password.
You can now connect back into the system using your new password.
Click “click here” to take you back to the login window.
